1. Introduction
Roof Replacement Masters ("we," "our," or "us") operates the website located at roofreplacementtexas.com. This Privacy Policy details our practices regarding the collection, use, and disclosure of information gathered from visitors who browse our website, submit online quote requests, or call our referral phone numbers.
By using our website or submitting information to us, you acknowledge that you have read and understood the terms described in this Privacy Policy. If you do not agree with these practices, please refrain from using our website or providing personal details.
2. Information We Collect
We collect information in several ways to facilitate connecting you with independent roofing contractors:
- Contact Information: Your full name, telephone number, email address, and physical property address submitted through our consultation forms.
- Project Details: Roofing service category requested, property type, estimated roof age, presence of active leaks, and insurance claim status.
- Call Data: Inbound phone calls made to our tracking number (409) 555-0142 may be recorded or monitored for quality assurance, training, and lead verification purposes. Caller ID information (originating phone number) is automatically logged.
- Automated Device & Technical Data: When you navigate our site, our servers automatically collect your IP address, browser type, operating system, referring URL, and pages visited to evaluate performance and prevent fraudulent activity.
3. How We Use Your Information
We use the collected information for the following specific purposes:
- To route and share your project request with pre-screened independent roofing contractors operating within your local Galveston County geographic area.
- To allow contractors to contact you via telephone, email, or text message regarding your estimate, inspection scheduling, or emergency storm tarping.
- To maintain our website, optimize mobile load speeds, and troubleshoot server issues.
- To fulfill legal obligations and enforce our Terms of Service.
4. Sharing and Disclosure of Information
Because Roof Replacement Masters is a referral network, sharing your information with third-party service providers is an essential part of our platform:
- Independent Roofing Contractors: We share your name, phone number, address, and project notes with participating roofing contractors so they can provide estimates and perform requested inspections.
- Telephony & Technology Partners: We utilize call-tracking platforms and cloud hosting infrastructure to operate our digital communications.
- No Unrelated Data Selling: We do NOT sell, rent, or trade your personal information to third-party list brokers, debt collectors, or unrelated marketing firms.
5. TCPA Consent and Communications
By providing your telephone number through our contact form or calling our referral tracking line, you provide express written consent under the Telephone Consumer Protection Act (TCPA) authorizing Roof Replacement Masters and our partner roofing contractors to contact you via telephone call, text message (SMS), or automated dialing technology regarding your roofing inquiry. You understand that consent is not a condition of purchasing any roofing goods or services.
6. Cookies and Tracking Technologies
Our website may use standard session cookies and analytical tags to record page visits and enhance user navigation. Cookies do not contain sensitive financial data. You can configure your browser settings to reject cookies; however, some site features may experience minor functional limitations.
7. Data Security and Retention
We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, loss, or alteration. We retain personal lead information only as long as necessary to facilitate contractor connections, resolve disputes, or comply with statutory recordkeeping requirements.
8. Your Privacy Rights & Contact Information
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal data held in our systems. To exercise these rights or ask questions regarding this policy, please contact our administrative desk:
Roof Replacement Masters
2114 25th Ave N
Texas City, TX 77590
Phone: (409) 555-0142